HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Most orders are shipped within 24 hours (excluding holidays and weekends). Delivery time will depend on the address you've requested the order be sent to.
DO YOU HAVE QUESTIONS ABOUT OUR PRODUCTS?
Questions about our products can best be answered by contacting us via email at firstname.lastname@example.org.
WHERE IS MY ORDER BEING SHIPPED FROM?
All orders are filled and shipped from our at location in Snyder, TX
DO YOU HAVE QUESTIONS REGARDING THE STATUS OF AN ORDER YOU'VE PLACED AT WESTERNSOUL.COM?
If you have set up an account at WesternSoul.com, you can log on and click on the Review Order History link to access your order status and history. Otherwise, you may contact us at email@example.com if you have questions regarding the status of your order.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
We currently offer Sezzle, PayPal, Amazon Pay, Shop Pay plus Discover, Visa, MasterCard and American Express credit cards. We only accept gift cards issued at WesternSoul.com. Our gift cards have no expiration date or fees. We cannot accept multiple methods of payments on the same order.
WHAT INFORMATION IS NEEDED FOR MY ORDER?
Please provide all information requested in the order form. We need your phone number and e-mail address to contact you if there is a problem with your order.
HOW WILL I KNOW IF MY ORDER WAS PROCESSED?
A confirmation email will be sent to you within minutes of placing your order provided you have entered a valid email on the order form.
WHAT ABOUT BACKORDERS?
We strive to keep our website updated with current inventory. However, if the occasion should arise that an item is out of stock we will attempt to contact you via phone or email to discuss whether or not you would like a refund or exchange for that item or if you'd like to keep it as a backorder if appropriate. If we are unable to contact you by the time the next shipment goes out, the out of stock item will be refunded.
WHERE IS YOUR SIZE CHART?
Unfortunately we do not have a single size chart as we carry multiple brands. Please refer to each item individually ~ sizing information is there. Please know these are women's sizes, not juniors. If you still have questions please email at firstname.lastname@example.org.
STILL HAVE QUESTIONS?
You may call us at 866-796-7352. Please leave a voicemail in the event we are unable to answer your call.