Returns

We hope you'll love your purchase from Western Soul®. If something isn't right, we're here to help. Here's how returns work.

How to start a return

Email us at info@westernsoul.net to request a return authorization. We'll reply with instructions and your authorization number. Returns sent without authorization will be refused, so please wait for our reply before shipping anything back. (If you use Yahoo, MSN, or Outlook, check your spam folder for our message.)

Return window

Authorized returns must be received at our warehouse within 30 days of delivery, in their original packaging with your receipt or proof of purchase.

Eligibility

To be eligible for a return, your item must be unused, unwashed, unaltered, and in the same condition you received it, with original tags intact. We're unable to issue credit for items with tags removed, animal hair, or smoke/perfume odors. Jewelry must be unopened in its original package.

Partial refunds

In some cases, only a partial refund can be granted — for example, items with obvious signs of use, items not in their original condition, or items damaged or missing parts for reasons not related to our error. Handbags must be returned in an appropriately sized box so the item isn't damaged in transit; we can't refund damaged handbags.

Shoes

Shoes must be returned in the box they came in. Please don't tape your shipping label to the shoe box — place the shoe box inside a shipping box instead. (Tip: try shoes on carpet to keep soles clean.)

Broken or damaged items

If an item arrives broken or damaged, please report it immediately upon receipt so we can make it right.

Refunds

Once we receive and inspect your return, we'll email you to confirm receipt and let you know whether your refund is approved. If approved, a credit will be applied to your original method of payment.

Exchanges

Need a different size or color? Email info@westernsoul.net with your request and we'll help you get it sorted.

Return shipping

Customers cover return shipping costs, and original shipping charges are non-refundable. We can provide a prepaid return label for a fee if you'd prefer not to ship on your own.

Promotional items

Any free or promotional items included with your order must be sent back with your return.

Color differences

Colors may appear slightly different on different screens. This isn't considered a defect, and return shipping for this reason is at the customer's expense.

Final sale items

Mystery boxes are final sale — no returns or exchanges.

Refused or unclaimed packages

You're responsible for retrieving packages delivered to a parcel locker, post office, carrier pickup location, or other secure delivery location. Packages that are refused, left unclaimed, or not picked up before the carrier's deadline may be returned to Western Soul®. A refund can't be issued until the package is returned to us and inspected. Original shipping charges are nonrefundable, and any return-to-sender, carrier, or shipping fees caused by a refused or unclaimed package may be deducted from your refund. If you'd like the order shipped again, you'll be responsible for the new shipping charges. Western Soul® isn't responsible for packages not retrieved after the carrier has provided delivery or pickup instructions.

Western Soul®, 9863 Hwy 350, Snyder, TX 79549