Privacy Policy

Western Soul® Privacy Policy

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This Privacy Policy describes how Western Soul (hereinafter referred to as “Western Soul,” the “Company,” “we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or make a purchase from the westernsoul.com website (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you create an account, make an order, connect to our Site, contact us (including by social media), or otherwise interact with us, we may collect a variety of personal information, including:

Account Information. Your name and surname, email address, and password.
Order Information. Data such as name, email address, billing address, shipping address, email address, phone number, or other contact information.
Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.
Transaction Information. Data about purchases of our products or transactions facilitated by the Company.
Device Information. Data from which your device could be identified, such as device serial number, browser type, IP address, time zone, and some of the cookies that are installed on your device, etc. Please find more information on how we use cookies and other similar technologies in our Cookies Policy.
Usage Data. Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

WAYS OF COLLECTING PERSONAL INFORMATION

We collect personal data through various legal means, including:

Voluntarily provided by you: Personal data is collected when you willingly provide it, such as when you sign up for an account or provide information during the purchase process.
Collected automatically from you: The Company collects certain information automatically from users through the use of cookies placed on the Site.
Received from third parties: The Company may also receive personal data from third parties, such as when users choose to sign in using their accounts from external platforms.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your Personal Information in accordance with applicable legal requirements and for various purposes outlined below:

Power Our Store: The Company collects personal data necessary to power our Site.
Fulfill Orders placed through the Site: We use your Personal Data to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.
Process Your Transactions: In order to process transactions, we collect data such as your name, billing address, and payment information.
Communicate with You: We use your Personal Information to respond to communications, questions, comments, and inquiries.
Screen Orders for Potential Risks and Fraud Prevention: We utilize your Personal Information for loss and fraud prevention.
Personal Data Used for Personalization: With your consent, we may use your Personal Information to provide you with personalized information or advertising related to our products.
Improve and Optimize Our Site: We utilize various analytics services to assess how our customers browse and interact with the Site.
Re-targeting and Advertising: We may use your Personal Information to deliver targeted advertisements and perform ad measurement services on your behalf.
Comply with Law: We may process your Personal Information to comply with applicable laws and regulations.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information to perform certain functions on our behalf as described above:

Shopify Inc. — to power our online store and use it as a data server. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Meta Platforms, Inc. (Facebook and Instagram) — We use Meta Business Tools, including the Meta Pixel, Conversions API, and advanced matching, to measure the effectiveness of our advertising, understand actions taken on our Site, deliver and measure personalized advertising, and build remarketing audiences. These tools may collect or receive information about your device, browser, IP address, pages viewed, products viewed, purchases, and interactions with our Site. Where available, we may share hashed versions of customer-provided identifiers, such as email address, phone number, name, city, state, postal code, and country, to help Meta match activity on our Site with a Meta account. Meta processes this information in accordance with its Privacy Policy: https://www.facebook.com/privacy/policy/.
Awio Web Services LLC — for contacting the Company and responding to your inquiries. To know more, please visit: https://www.awio.com/privacy.
TrustedSite — for data protection and cybersecurity attack prevention. For more information: https://www.trustedsite.com/privacy.
Microsoft Clarity — for user behavior analytics measurement. For more information: https://privacy.microsoft.com/en-us/privacystatement.
Google Analytics — to help us understand how our customers use the Site. For more information: https://www.google.com/intl/en/policies/privacy/. You can also opt out here: https://tools.google.com/dlpage/gaoptout.
Klaviyo — for email and SMS marketing automation management. For more information: https://www.klaviyo.com/legal/privacy-notice.
Shop Pay, PayPal, Google Pay, Venmo, Sezzle, and other payment processors to assist us in processing your payment information securely. We will not store or collect your payment details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their own Privacy Policies.

FOR CALIFORNIAN RESIDENTS

This notice describes the rights of Californians under the California Online Privacy Protection Act (known as "CalOPPA"). The CalOPPA requires businesses to provide certain information to California consumers. We fully describe our practices to all our customers and visitors in our Privacy Policy, but use this separate notice to ensure that we meet the CalOPPA’s requirements.

Your Privacy Rights under CalOPPA:
As a resident of California, you have certain rights regarding your personal information under CalOPPA. These rights include:

a) Right to Know: You have the right to know what categories of Personal Information we collect about you and the purposes for which we use that information.

b) Change or Correct Data: You can edit your Personal Information through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.

c) Delete Data: You can ask us to erase or delete all or some of your Personal Information.

How to Exercise Your Rights:
To exercise your rights under CalOPPA, please contact us using the following contact:
Western Soul®
[Re: Privacy Compliance Officer]
Email: info@westernsoul.net
Postal Mail: 9863 State Highway 350 Snyder Texas US 79549

Please provide sufficient information to allow us to verify your identity and process your request. We will respond to your request within the timeframes required by law.

Do Not Track Signals:
We currently do not respond to “Do Not Track” signals or other similar mechanisms.

If you have any questions or concerns regarding this notice or our privacy practices, please contact us using the contact information provided above.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Twitter: https://business.twitter.com/en/help/ads-policies/product-policies/interest-based-opt-out-policy.html

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

SMS/TEXT MARKETING AND NOTIFICATIONS

By subscribing to our text notifications, you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase.

By signing up to receive text messages from us, you acknowledge and agree that you are (1) 18 years of age or older, (2) authorized to enroll the mobile phone number in our marketing text messages program, and (3) authorized to incur any mobile message or data charges incurred as a result of your participation.
How to Sign Up: Text JOIN to 866-983-6117

Participant Opt-Out or Help: You may opt out of the program at any time. To opt out, text STOP to 866-983-6117, reply STOP to any text message, contact us at info@westernsoul.net, or text HELP to (833) 335-9950. Message and data rates may apply.

This “SMS/TEXT MARKETING AND NOTIFICATIONS” Section is in compliance with US federal law.

YOUR RIGHTS

As a user, you have certain rights regarding your personal information. This section outlines those rights and how you can exercise them.

Right to Access Your Personal Information:
You have the right to access the Personal Information that we have collected about you. To request access, please contact us using the contact information provided at the end of this Privacy Policy.

Right to Correct or Update Your Personal Information:
If you believe that any of the Personal Information we have collected about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact us using the contact information provided at the end of this Privacy Policy.

Right to Withdraw Consent:
If you have previously provided your consent for the collection, use, or disclosure of your Personal Information, you have the right to withdraw that consent at any time. Please note that withdrawing consent may affect our ability to provide certain products or services to you.

If you have any questions or concerns or wish to exercise your rights, please contact us using the following methods:

[Re: Privacy Compliance Officer]
Email: info@westernsoul.net
Phone: 325-842-0309
Postal Mail: 9863 State Highway 350 Snyder Texas US 79549

DATA RETENTION

We typically retain your Personal Information for the duration of your active account or as necessary to fulfill our obligations in providing you with our services. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SECURITY MEASURES

We employ security measures aimed at safeguarding your data, including the utilization of SSL certification to apply industry-standard security protocols for encrypting communications. Our systems undergo regular monitoring to identify potential vulnerabilities and mitigate against attacks. However, we cannot provide an absolute guarantee of the security of any information transmitted to us.

CHANGES

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will provide notice through our Site or by other communication means. If you object to any changes, you shall stop using our Site.

You acknowledge that your continued use of our Site after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your Personal Information is subject to the updated Privacy Policy as of its effective date.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@westernsoul.net or by mail using the details provided below:

Western Soul®
[Re: Privacy Compliance Officer]
9863 State Highway 350 Snyder Texas US 79549
Email: info@westernsoul.net

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Effective Date: June 23, 2023